The "Work orders" module is the main module of NewWayService. It allows you to enter all information needed to efficiently follow up your service requests as well as any other kind of request.

NewWayService 2 is a software package which can suit various types of companies. A work order can be a repair request for a service company or equipment manufacturer; a support request for a customer service department; an information request within a government or any other type of request, such as requests received in a call center.

Since NewWayService can be applied to several sectors of activities, several customization options are offered to you. For example, you can determine your own status, priorities or types of work order, use only the fields you need since several of them are optional, or add new user defined fields to allow the software to adapt to your needs.