Maintain any information that you want to centralize in one place. For example, maintain a knowledge base of information related to the correction of frequent problems, to assist the support team with future requests. The knowledge base can also be used to gather procedures, FAQ or any other information which you may decide to make available to your users.

Each article of the knowledge base can be linked to specific work orders. This is very useful when you consult an article and you want to consult or print the related work orders.