NewWayService gives you complete control of appointment management. Each work order can have one or several appointments and each appointment can have a specific status.

The list of work orders can be displayed by work order, by appointment or even graphically via the calendar of appointments. The calendar of appointments instantaneously gives you an overall picture for all technicians.

You can modify appointments directly from the calendar. You just have to drag/drop appointments using the mouse or double-click on the appointment to modify it directly. Also, a color indicator will indicate you if there is a schedule conflict for your technician.

When entering an appointment on a work order, you can access the calendar of appointments then select a time frame using the mouse. This action will automatically enter the date, time and the technician according to the time frame selected.

Since each technician can have a different priority or seniority as well as various specialties or preferences, the order in which the technicians are displayed in the calendar of appointments is automatically adjusted according to the data enterred (customer, products, etc.) in the selected work order. Thus, you can quickly see which is the best technician to be assigned to a specific appointment.