NewWayService allows you to follow each work order effectively by allowing you to enter actions taken. Each action can contain a lot of information, such as a date and time, a description of work done, a technician and a duration.


A section named "Service (Billable time)" is available for each action. From this section, you can enter the time billed, which may differ from the real duration of the action, according to various service rates. Service rates can be customized by customer to fit all your needs. From this option, you can also select one or several banks of hours (optional) to debit.

A section named "Spare parts" is also available for each action, from which you can enter spare parts used for this specific action.

As in most of the other modules contained in NewWayService, user defined fields can be added if needed.