- You can create e-mail models that you can select when you answer e-mails. E-mail models are very useful to keep some constancy in the way you answer to your customers. Also, e-mail models can prevent always typing same parts of text.
- A customized signature according to the agent answering the e-mail can be automatically inserted to each e-mail.
- OroMailCenter can automatically send an acknowledgement for each new e-mail received. This is useful if you want to inform your customer that you received its e-mail and an agent will answer its request soon. And why not, at the same time, informing this customer about your new product or new service ?
- You can create a list of customers into OroMailCenter and assign e-mail addresses or domain names
to each one. Then, when you receive e-mails from them, OroMailCenter can automatically link
the request to the correct customer.
- A complete security per agent and per message center is integrated into the software. For example, an agent will be able to answer e-mails of a message center while this same agent will only have access in read only mode to another one.
- And a lot more...