Support


"...As always, you guys are hands down the quickest and best customer tech support department I have ever encountered."

Katie Hood from Jamars & Long Inc., USA




We are proud to provide free support on all our software without any additionnal fees. Indeed, there is no extra fees with our software.

Please note that only online versions of our software are now supported. Indeed, support on previous versions of our software (Windows version) has officially ended for all versions. As shown below, please visit the respective product's website for assistance with this product.
For support on NewWayService 5, please, send your support request directly from your account at NewWayService.com.
For support on OroTimesheet 8, please, send your support request directly from your account at OroTimesheet.com.

The section below is intended only to our customers who are still using a previous version of our software.

Click here to fill a support request about a previous version of our software.


Free support
Support on our software is free for all users.

First, simply access the Frequently asked questions (FAQ) section (on the right part of this page) to access the list of most common problems and solutions. Then, if needed, just fill out a support request using the menu Help | Online services from the software you are using or by clicking the following link : Online support request

Usually, all support requests received during normal hours of operation (Monday to Friday, 9:00 am to 5:00 pm Eastern Time) are answered in less than 60 minutes.

Support is available by e-mail. Support requests from users who have already bought or rented licenses of our software will be processed in priority.


Get the latest version
Our software are constantly being improved. We produce new updates of our software on a regular basis for the complete satisfaction of our customers. These updates can be downloaded from the "Downloads" section.

To know the version of the software you are using or to know if you have the latest version, go in the "About..." menu and look for the product version indicated.


Versions currently supported
OroTimesheet v8 (Online version)
Get support via OroTimesheet.com

NewWayService v5 (Online version)
Get support via NewWayService.com


Note that the support on version 4 of NewWayService officially ended on January 31, 2015.

Note that the support on version 3 of NewWayService officially ended on July 9, 2010.

Note that the support on version 7 of OroTimesheet officially ended on January 31, 2017.

Note that the support on version 6 of OroTimesheet officially ended on July 7, 2012.

Note that the support on version 5 of OroTimesheet officially ended on November 13, 2009.




Frequently asked questions (FAQ)

NewWayService 5
FAQ for version 5 are available directly from the section "Help and Support" through your account at NewWayService.com


OroTimesheet 8
FAQ for version 8 are available directly from the section "Help and Support" through your account at OroTimesheet.com







OroTimesheet 7
Access this section to look at the frequently problems and solutions about our software OroTimesheet 7.x
This version is not supported anymore. Support ended on January 31, 2017.

NewWayService 4
Access this section to look at the frequently problems and solutions about our software NewWayService 4.x
This version is not supported anymore. Support ended on January 31, 2015.

NewWayService 3
Access this section to look at the frequently problems and solutions about our software NewWayService 3.x
This version is not supported anymore. Support ended on July 9, 2010.

OroTimesheet 6
Access this section to look at the frequently problems and solutions about our software OroTimesheet 6.x
This version is not supported anymore. Support ended on July 7, 2012.

OroTimesheet 5
Access this section to look at the frequently problems and solutions about our software OroTimesheet 5.x
This version is not supported anymore. Support ended on November 13, 2009.