"...As always, you guys are hands down the quickest and best customer tech support department I have ever encountered."

Support on our software is free for all users.

First, simply access the Frequently asked questions (FAQ) section (on the right part of this page) to access the list of most common problems and solutions. Then, if needed, just fill out a support request using the menu Help | Online services from the software you are using or by clicking the following link : Online support request

Usually, all support requests received during normal hours of operation (Monday to Friday, 9:00 am to 5:00 pm Eastern Time) are answered in less than 60 minutes.

Support is available by e-mail. Support requests from users who have already bought or rented licenses of our software will be processed in priority.

We also offer other services related to our software.
Click here to learn more about the offered services on our software.

Our software are constantly being improved. We produce new updates of our software on a regular basis for the complete satisfaction of our customers. These updates can be downloaded from the "Downloads" section.

To know the version of the software you are using or to know if you have the latest version, go in the "About..." menu and look for the product version indicated.

OroTimesheet version 7
OroTimesheet version 6
NewWayService version 4
LogiSales version 3

Note that the support on version 6 of OroTimesheet will end on July 7, 2012.

Note that the support on version 3 of NewWayService officially ended on July 9, 2010.

Note that the support on version 5 of OroTimesheet officially ended on November 13, 2009.

Please note that the support on a specific version ends one year after a new major version is released. For example, the support on version 2 of product X will end 1 year after the release of version 3 of the same product X.