NewWayService 4.x (English)
NewWayService 4.x (French)

This problem can occur after having uninstalled NewWayService version 3.

To correct it, you must manually unregister and re-register some dll files using the following instructions:

1- Open an MS-DOS session.

2- Go to the C:\Program Files\OroLogic\Shared Files folder using the following commands:
C:
CD "\Program Files\OroLogic\Shared Files"

3- Then, enter the following command to unregister the file emsmtp.dll:
REGSVR32.EXE /U EMSMTP.DLL

4- Then, enter the following command to unregister the file emmsg.dll:
REGSVR32.EXE /U EMMSG.DLL

5- Then, enter the following command to unregister the file emssl.dll:
REGSVR32.EXE /U EMSSL.DLL

6- Then, enter the following command to re-register the file emsmtp.dll:
REGSVR32.EXE EMSMTP.DLL

7- Then, enter the following command to re-register the file emmsg.dll:
REGSVR32.EXE EMMSG.DLL

8- Then, enter the following command to re-register the file emssl.dll:
REGSVR32.EXE EMSSL.DLL

9- Then, enter the follwing command to quit the MS-DOS session:
EXIT

10- Run back NewWayService 4 and you should be able to send your work order by e-mail.

If the problem persists, download, uncompress and run the following utility. This utility will verify Windows registries and will try to fix the problem for you:
http://downloads.orologic.com/util/FixEMDLL.ZIP

Information
Revision B