NewWaySERVICE - Work order saas software

Work order management application

Easily track your customer service requests.

NewWaySERVICE allows you to track and manage your work orders no matter your field of activity. In With NewWaySERVICE, manage any type of request including repairs, maintenance, support or information requests.

Available 24/7, no installation is required on your end: all you need to use NewWaySERVICE is an internet connection.

Workorder management application

Some features of NewWaySERVICE

100% online and 100% responsive : NewWaySERVICE is a cloud-based web application. With a 100% responsive user interface, the application works on any device, no matter the screen size and orientation. You can access the application using a desktop computer, a tablet, or a smartphone, making NewWaySERVICE the ideal solution for both workshop and field technicians.
Complete follow-up on work orders : Track each of your work orders using your own personalized statuses. Add as much information as you need using the user-defined fields. Also track the work performed, hours worked by your technicians or billable hours to your customers.
Appointment schedules : Easily plan your technicians' appointments using the drag and drop feature. Even better: Just enter your technicians’ work schedules so that NewWaySERVICE automatically suggests appointments during working hours. Go to the "Map" (Google Maps®) tab to see the current location of your technicians or customers.
Capture customer signatures : Have your customers easily sign work orders using your smartphone, tablet or desktop computer. No more paper!
Inventory : NewWaySERVICE automatically adjusts your inventory when technicians use parts on work orders. NewWaySERVICE also allows you to manage orders or parts via the Purchase Orders module.
Equipment and maintenance : Manage your customers' equipment or schedule preventive maintenance on them.
Attach documents : Add documents of any kind, including photos, drawings, PDFs, and more to your work orders or directly to customer files and equipment files.
Email notifications : Automatically send an email when a work order changes status or remains unchanged for a certain amount of time.
Customer Portal : Give your customers access to your customized Customer Portal to enter or consult their work orders.

Free trial

Create an account today then start using NewWaySERVICE absolutely free for 45 days. There is no limitation to the software during the trial period.

After having evaluated NewWaySERVICE, if you want to continue to use it, you can subscribe for as low as 33$ CAD per technician per month, or less!

Refer to the Pricing section at for more details.

Documentation and support

Log in to your account and go to the Help and Support section to consult latest documentation available.

If needed, you can receive technical assistance to configure or use NewWaySERVICE. This service is absolutely free and there is no additional support or service contract necessary. Simply log in to your account and go to the Help and Support section to contact us.

Latest news and information

You can now connect to NewWaySERVICE using your Microsoft or Google account. Indeed, NewWaySERVICE is OpenID Connect compatible. ()
You can now synchronize your data with QuickBooks. Just select the Sync with | QuickBooks menu and follow the easy steps. Customers, suppliers, parts and stock quantities can be sync. Even transfer your work orders into invoices to QuickBooks. ()
Several improvements have been implemented in recent weeks in our work order tracking software. For example, display adapts even better than before on small devices like smartphones. ()
Directly from a workorder, with a simple click of the mouse, you can now reassign the customer assigned to an equipment. This is particularly useful when you are renting equipment and that equipment can change customers often. ()
More news...
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