Some features of NewWaySERVICE
100% Web and 100% Responsive :
NewWaySERVICE is a cloud-based web application. With a 100% responsive user interface, the application works on any device, no matter the screen size and orientation. You can access the application using a desktop computer, a tablet, or a smartphone, making NewWaySERVICE the ideal solution for both workshop and field technicians.
Complete follow-up of work orders :
Track each of your work orders using your own personalized statuses. Add as much information as you need using the user defined fields. Also track the work performed, hours worked by your technicians or billable hours to your customers.
Appointment schedules : Easily plan your technicians' appointments using "drag and drop".
Even better: Just indicate the work schedules of your technicians so that NewWaySERVICE automatically suggests appointments during working hours.
Access the tab "Map" (Google Maps®) to see the current location of your technicians or customers.
Capture customer signature :
Have your customer sign the work order simply using your smartphone, tablet or desktop computer. So, no more paper!
NewWaySERVICE automatically adjusts your inventory when technicians use parts on work orders.
NewWaySERVICE also allows you to manage orders or parts via the Purchase Orders module.
Equipment and maintenance : Manage your customers' equipment or schedule preventive maintenance on them.
Attach documents :
Add documents of any kind whether they are photos, drawings, pdf or others to your work orders or directly to customer files, equipment files, etc.
Email notifications :
Automatically send an email when a work order changes status or remains unchanged for a certain amount of time.
Customer Portal :
Give your customers access to your customized Customer Portal to enter or consult their work orders.
You can create an account then use NewWaySERVICE absolutely free for a 45 days trial period.
There is no limitation to the software during the trial period.
After having evaluated NewWaySERVICE, if you want to continue to use it, you can subscribe for as low as 33$ CAD per technician per month or less!
Refer to section Pricing at NewWaySERVICE.com for more details.
Documentation and support
Connect to your account then access the section Help and support to consult latest documentation available.
As needed, get also technical assistance to configure or use NewWaySERVICE.
This assistance is absolutely free and there is no extra support or service or maintenance contract to pay.
Simply connect to your account then access the section Help and support to contact us.