Workorder management software

Workorder management software

Track your customer service requests.

NewWaySERVICE allows you easily to track and manage your work orders no matter your field of activity. In With NewWaySERVICE, manage any type of request including repairs, maintenance, support or information requests.

Available 24/7, No installation or training is required: all you need to use NewWaySERVICE is an internet connection.

Workorder management software - screenshot

Some features of our workorder management software

100% web and 100% responsive : NewWaySERVICE is a cloud-based web software. With a 100% responsive user interface, the software works on any device, no matter the screen size and orientation. You can access the software using a desktop computer, a tablet, or a smartphone, making NewWaySERVICE the ideal solution for both workshop and field technicians.
Complete follow-up on workorders : Track each of your workorders using your own personalized statuses. Add as much information as you need using the user-defined fields. Also track the work performed, hours worked by your technicians or billable hours to your customers.
Appointment schedules : Easily plan your technicians' appointments using the drag and drop feature. Even better: Just enter your technicians’ work schedules so that NewWaySERVICE automatically suggests appointments during working hours. Go to the "Map" (Google Maps®) tab to see the current location of your technicians or customers.
Capture customer signatures : Have your customers easily sign workorders using your smartphone, tablet or desktop computer. No more paper!
Inventory : NewWaySERVICE automatically adjusts your inventory when technicians use parts on workorders. NewWaySERVICE also allows you to manage orders or parts via the Purchase Orders module.
Equipment and maintenance : Manage your customers' equipment or schedule preventive maintenance on them.
Attach documents : Add documents of any kind, including photos, drawings, PDFs, and more to your work orders or directly to customer files and equipment files.
Email notifications : Automatically send an email when a workorder changes status or remains unchanged for a certain amount of time.
Customer Portal : Give your customers access to your customized Customer Portal to enter or consult their workorders.

Free trial

Create an account today then start using NewWaySERVICE absolutely free for 45 days. There is no limitation to the software during the trial period.

After having evaluated NewWaySERVICE, if you want to continue to use it, you can subscribe for as low as 25.58$ USD per technician per month, or less!

Refer to the Pricing section at for more details.

Documentation and support

Log in to your account and go to the Help and Support section to consult latest documentation available.

If needed, you can receive technical assistance to configure or use NewWaySERVICE. This service is absolutely free and there is no additional support or service contract necessary. Simply log in to your account and go to the Help and Support section to contact us.

Latest news and information

It's now even easier to enter technician travel information on work orders. You can now enter mileage directly when adding work performed to a work order. (2024-05-07)
It is now more user-friendly to type numbers, amounts and durations using your smartphone or tablet. In fact, a numeric keyboard is now displayed on screen instead of the standard keyboard. Access the online help for more details. (2024-04-16)
NewWaySERVICE is a progressive web app (PWA). Unlike native apps, you can run NewWaySERVICE using any web browser on any device, whether iOS, macOS, Android, Windows, Linux or other, without any prior installation. More info about progressive web app at Wikipedia (2024-03-28)
When you create a new technician, the technician can be automatically notified by email. All he/she has to do is click a link to access and choose its password. An icon can even be automatically added to its desktop or home screen. (2024-03-12)
More news...
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