Some features of our workorder management software
100% web and 100% responsive :
NewWaySERVICE is a cloud-based web software. With a 100% responsive user interface, the software works on any device, no matter the screen size and orientation. You can access the software using a desktop computer, a tablet, or a smartphone, making NewWaySERVICE the ideal solution for both workshop and field technicians.
Complete follow-up on workorders :
Track each of your workorders using your own personalized statuses. Add as much information as you need using the user-defined fields. Also track the work performed, hours worked by your technicians or billable hours to your customers.
Appointment schedules : Easily plan your technicians' appointments using the drag and drop feature. Even better: Just enter your technicians’ work schedules so that NewWaySERVICE automatically suggests appointments during working hours. Go to the "Map" (Google Maps®) tab to see the current location of your technicians or customers.
Capture customer signatures :
Have your customers easily sign workorders using your smartphone, tablet or desktop computer. No more paper!
Inventory :
NewWaySERVICE automatically adjusts your inventory when technicians use parts on workorders.
NewWaySERVICE also allows you to manage orders or parts via the Purchase Orders module.
Equipment and maintenance : Manage your customers' equipment or schedule preventive maintenance on them.
Attach documents :
Add documents of any kind, including photos, drawings, PDFs, and more to your work orders or directly to customer files and equipment files.
Email notifications :
Automatically send an email when a workorder changes status or remains unchanged for a certain amount of time.
Customer Portal :
Give your customers access to your customized Customer Portal to enter or consult their workorders.
Free trial
Create an account today then start using NewWaySERVICE absolutely free for 45 days.
There is no limitation to the software during the trial period.
After having evaluated NewWaySERVICE, if you want to continue to use it, you can subscribe for as low as 24.58$ USD per technician per month, or less!
Refer to the Pricing section at NewWaySERVICE.com for more details.
Documentation and support
Log in to your account and go to the Help and Support section to consult latest documentation available.
If needed, you can receive technical assistance to configure or use NewWaySERVICE.
This service is absolutely free and there is no additional support or service contract necessary.
Simply log in to your account and go to the Help and Support section to contact us.
Latest news and information
NewWaySERVICE allows you to create questionnaires. A questionnaire is simply a list of questions that you define and that can then be answered by your technicians or customers. Any type of questionnaire can be created such as checklists, inspection forms, surveys, etc.
Questionnaires can be attached to work orders, quotes, equipment, etc. with a simple click. No paper, everything is kept electronically.
Check the documentation at https://www.newwayservice.com/user-guide.php#questionnaires for more information on Questionnaires
(2024-12-12)
A new user defined field of type Signature is now available. In addition to being able to capture the customer's signature on a work order, you can now capture the signature at other times, such as at each visit for a same-workorder. (2024-12-10)
You can now receive notifications (Web Push) on your computers, smartphones or tablets for your appointments or when you have a new message on the chat. (2024-11-06)
Do you still manage your service calls or work orders using paper forms or a notebook?
With NewWaySERVICE.com, you can stop worrying about paper work orders getting lost, delayed, or worse, never even billed!
See video (2024-09-13)
