#FAQ: 10142-EN, Date: 06/08/2010
When I run NewWayService 4, I receive the following error message: Access violation at address...
| The information in this article applies to : |
NewWayService 4.x (English)
NewWayService 4.x (French)
For an unknown reason, on some computers, it looks like there is an incompatibility between EXE files of NewWayService and the option Data Execution Prevention (DEP) of Windows. This causes that when you try to run NewWayService or one of its programs, you receive an error message of type Access violation at address...
To fix the situation, follow steps below:
Go in the option Data Execution Prevention of Windows. To reach this option, right-click on the My Computer icon then select the option Properties from the popup menu. Then, select the tab Advanced then click on the button Settings from the Performance section. Then select the tab Data Execution Prevention.
Then, select the option Turn on DEP for all programs and services except those I select, then add the following programs to the exclusion list:
These programs are located in the NewWayService 4 installation folder, usually C:\Program Files\OroLogic\NewWayService4.
Then, click the button OK then click the other button OK to save changes.
Run back NewWayService 4 and everything should work normally.
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