NewWayService 4.x (English)
NewWayService 4.x (French)

A web interface is included with NewWayService. This web interface allows your technicians to edit work orders as well as your customers to enter or check the status of their work orders without having to install NewWayService on their client computer. To install the web interface of NewWayService, refer to the section Web version of NewWayService in the NewWayService installation guide.

Once installed, when you are at the office, you can usually access the web interface without any problem, just by typing into your web browser, the name or IP address of the computer where is installed the web interface of NewWayService. However, in most cases, when you are out of the office, you will not be able to access the web interface using this same address.

This is quite normal. When you are out of the office, you must go through the Internet to access the web interface of NewWayService that is installed at your office. So, if you type into your web browser, the same name or IP address than when you are at the office, there are most chances that it will not work.

When you are out of the office, you must instead, type the IP address of your Internet router to be able to access the web Interface of NewWayService. The router is the small box at your office that allows you to access Internet. The IP address of the router is usually dynamic (can change from time to time) and is usually automatically assigned to the router by your office Internet provider. If you do not know how to retrieve the router's IP address, we suggest you to ask your computer technician about that.

Once you know the IP address of your router, when you are out of the office, just type this address in your web browser to access the web interface of NewWayService.

Note that you must also configure your router at the office so that it routes your query to the proper computer where is installed the web interface of NewWayService. This is usually done from the NAT configuration option into your router. For example, you must indicate that if a request is received on port 8889 (default port of the web interface of NewWayService) of your router, it must be redirected on port 8889 of the computer where is installed the web interface of NewWayService. Configure also the firewall on the computer to allow communications on port 8889. Ask your computer technician to help you if needed.

Note: If you want, when you are out of the office, it would be possible to type a name (easier to remember) instead of an IP address to access the web interface of NewWayService. This is possible using dynamic DNS services (often free) such as www.DynDns.com or www.no-ip.com. Ask your computer technician for more information about that.

Information